KingWood Suites Policies

Please read over the following policies so that your stay can go as smoothly as possible. Contact us with any questions.

Our Policies

CHECK-IN/OUT-TIME

Check-in time is after 3 p.m. Check-out time is 12 p.m. When you first arrive we'll check you in at the main entrance to KingWood Studios. Once you're checked in, we'll give you a key to the back door so you can come and go as you please, independent of if the front is open.

CANCELLATIONS

We hope to see you as scheduled but in the event that you must cancel, please notify us as soon as possible and be aware of the following:
  • If you should cancel within 10 days of your confirmed arrival date and we cannot re-book your reservation, you will be charged for the whole amount of your reserved stay.
  • If you cancel at any other time, you will be charged a $25 cancellation fee.
  • Early departures will be charged for the whole amount of your reserved stay.
  • No shows will be charged for the whole amount of your reserved stay.
  • Group cancellation policy will be confirmed at the time of booking.

BREAKFAST

A voucher will be provided so that you can enjoy a breakfast at your leisure at a favored local establishment.

CREDIT CARDS - Also read General Policy

We accept Visa, MasterCard, American Express, Discover and Travelers Checks are welcome. All reservations must be guaranteed with a valid credit card or cash payment in advance.

GENERAL POLICY

Any loss or damage incurred to the property during your stay will be billed at KingWood Suites discretion. Smoking is NOT allowed in any of KingWood's rooms. Should you smoke in the room, KingWood will charge you for any smoke or cigarette caused damages.
Rates are based on double occupancy. Additional guests are $20 per person per night. (This charge covers the extra breakfast, extra cleaning, extra towels and extra bedding for the sleeper sofa).

ROOM KEY

A $25 fee for unreturned keys will be charged to your credit card.

SMOKING

KingWood Suites is a smoke-free environment. Smoking is only permitted outside the premises. Guests will be financially responsible for any cleaning needed or damages caused by smoking.

CHILDREN

KingWood Suites is a family owned business and we welcome children under their parent's supervision. Please respect the other guests' privacy.

PETS

Pets ARE NOT allowed on the property.

CANDLES

For the safety of all our guests ABSOLUTELY no candles are permitted to be used.
**Fees may change without notice
KingWood Suites   |   401 South Lincoln Street, Fredericksburg, Texas 78624   |   reservations@kingwoodsuites.com   |   (830) 992-9681